FAQ
1. What is Prime and Essentials?
We are an online store offering a variety of high-quality essentials for you, your home, kitchen, and everyday life.
Do we deliver across the UAE?
Yes, we deliver to all locations within the UAE free of charge!
How long does delivery take?
Delivery typically takes 2-3 business days.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS.
What our your return policy?
We accept returns within 3 days of delivery for unused and unopened items. Please contact us to start the process.
How can I contact customer service?
You can reach us via email at primeandessentials@outlook.com or via chat on the website.
What payment methods do you accept?
We accept cash on delivery!
Are your products guaranteed?
We carefully select our products for quality. If you experience any issues, please reach out, and we’ll assist you.
How do I stay updated with your new products and offers?
Follow us on social media and subscribe to our newsletter for the latest updates and exclusive deals.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
